Frequently Asked Questions
Yes, we ship to all countries, whole world.
Our shipping method is DHL,TNT,USPS,FedEx. We also will choose the appropriate way to express according to your region. $20: Fast Shipping (4-7 working Days) with DHL or FedEx Free: Standard Shipping (10-20 working Days) with USPS
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long. *Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
Of course, you can change at any time before we shipping. Please contact us timely, email at firstname.lastname@example.org
If the credit card payment for your order fails, please try several times or pay with another credit card. After that, if it still shows payment failure, we suggest you contact your bank or use PayPal to pay
If you haven't received an order confirmation email, it maybe have two questions,please check the attached. • It maybe because you just placed an order, but it was abandoned pay or failed pay.please check your credit card and paypal invoice. • pls check your email carefully, it might our order confirmation email was blocked to your trush inboxc If you have checked all, but still don't receive the email confirmation, please contact us immediately
Oh no! We’re sorry to hear that. But don't worry, We are a friendly and responsibility seller, will try our best to help you solve. If the tracking information of your package shows delivered successfully, pls check your mailbox or front door firstly. Sometimes the post office works will put your package directly. pls email us If you still can't find your package in mailbox and front door.